FAQs

The aim of this website is to feature crafts made and designed by Jamaicans. We search high and low to find great products we consider to be authentically Jamaican. ‘Authentic Jamaican craft’ in this context is defined as artisanal product, visual art, fine art, souvenir or craftsmanship-based design, which satisfies the following criteria. It is:

• made or assembled in Jamaica utilizing manual or mechanical techniques, in respect of which the direct manual contribution of the artisan remains the most substantial component of the finished product; and
• made or assembled by a Jamaican citizen or registered Jamaican company, and
• meets existing national quality standards
• is comprised of raw material components originating solely from Jamaica and used in a natural, modified or semi-processed state as an input to production; or utilizes at least 51% Jamaican raw material,
• or where the principal raw material is not made in Jamaica, has at least 70% local input. Local input is defined by the value of production that is incurred in Jamaica which includes “a significant change” of any imported material that is not available and not produced in Jamaica.

No, we do not have a physical store at this time.

At this time, we offer this service to visitors physically present on the island. We will deliver to your hotel, villa or guesthouse via local courier. We ask that you order from this website the moment you arrive in Jamaica.

Currently, we accept payment via debit card, credit card or PayPal. Instant payment is however not allowed at checkout.

HOW IT WORKS

After placing your items in the shopping cart:
1. Proceed to checkout.
2. Provide your billing (your personal billing address) and shipping details (Hotel, villa our guesthouse address in Jamaica and Room#).
3. Click PLACE ORDER. Once you have placed your order, a PayPal invoice will be emailed to you within 24 hours. You do not need a PayPal account to make payment. You may pay using your debit card, credit card or PayPal. Customers with a PayPal account can log in and pay the invoice with PayPal. Alternatively, customers can pay as a guest with a debit card or credit card.

We do not offer international shipping at this time. All items are delivered locally.

Once payment is received, your order will ship within 2-7 business days depending on the order type. IN STOCK items are usually able to be delivered in 48 -72 hours while SPECIAL ORDER items may take between 5-7 days to be delivered after payment is received. We use TARA Courier Services for island-wide delivery.

Yes. We process and ship orders on business days only, Monday – Friday. Orders placed on Saturdays, Sundays or holidays will be processed the following business day.

Yes. At this time, we only deliver to registered hotels, villas and guesthouses island-wide. We also do not yet offer pick-up options..

This is possible within certain parameters. Special arrangements will have to be made during the ordering process. This will be done via email and phone once you indicate that you require this to be done.

If you are not satisfied with your purchase, please make contact with us at least 3 days in advance of your departure date so we may collect the item and issue a refund. It is important that the matter be resolved before you depart the island. If you have already departed the island and have not returned the item to us, then a refund would not be possible.

If the item was damaged during transit, then you should seek re-dress with the courier service. If our assistance is needed during this process, please contact us.

Yes there is. Please see our terms of agreement by clicking here before accessing the services/information on this website.

Yes we do. Please see our privacy policy by clicking here before accessing the services/information on this website.